1. YOUR DATA
“your data” means any information about you which is personally identifiable, including, without limitation, your name, address, telephone number, email address, financial details and other information from which you can be identified and which you may disclose to us or otherwise via the site at any time.
2. COLLECTION OF YOUR DATA
We collect your data when:
2.1 you create an on-line account;
2.2 you place an order;
2.3 you make a complaint or enquiry or provide other feedback to us;
2.4 you submit an entry to a competition or prize draw; or
2.5 you disclose your data to us through the site at any other point.
3. USE OF YOUR DATA
3.1 We use your data to:
3.1.1 process and complete orders you place via the site;
3.1.2 process and deal with any complaints or enquiries made by you;
3.1.3 monitor, develop and improve the site and your experience;
3.1.4 where (and only where) consented to by you, to send you and keep you updated with information by email/post/telephone about existing and new services and special offers from us or Our group companies;
3.1.4 where (and only where) consented to by you, to send you information by email/post/telephone about products or services of selected third parties; and
3.1.6 where you are a prize winner, to publish or otherwise make available a list of prize winners.
3.2 To opt-out of receiving any information pursuant to paragraphs 3.1.7 or 3.1.8, you can:
i. amend your preferences accordingly in your on-line account;
ii. use the facility contained in any such communication; or
iii. email us at firstname.lastname@example.org stating your name.
3.3 your data will be held by us for so long as is necessary for the purposes for which it was collected, for the settlement of any potential disputes which may be raised or otherwise in accordance with legal requirements.
4. PASSING ON YOUR DATA TO THIRD PARTIES
4.1 We may pass on your data to other parties as follows:
4.1.1 to Our employees, agents and sub-contractors to administer your on-line account and orders and other parts of the services;
4.1.2 to third parties in the circumstances set out in Clause 3.1.6;
4.1.3 some general statistical information about the site user base, sales patterns, traffic volumes and related matters may be passed on to reputable third parties and cookies (see 6 below) and other web analytics may be collected and processed by a third on our behalf but these details will not include information personally identifying you;
4.1.4 We may disclose your data to the police, regulatory bodies or legal advisers in connection with any alleged criminal offence or where required by law;
4.2 We do not actually pass your data to third persons other than in the circumstances set out in 4.1 above. Any administration or correspondence under paragraph 4.1 (save in the case of 4.1.2) is conducted by us on behalf of third parties and they do not have any access to your data unless you yourself choose to contact them or give your consent to such third persons directly.
5. DATA SECURITY
5.1 We endeavour to take all reasonable steps to protect your data. All the data collected by us is stored on a secure server. The secure server software encrypts all information you input before it is sent to us.
6.2 For more information on cookies and how to disable them, you can consult the information provided by the Interactive Advertising Bureau at www.allaboutcookies.org.
7. LOCATION OF AND TRANSFERS OF YOUR DATA
Your data is held or accessed by UrbanSafari (USP) Ltd in the UK. We also use third party providers in order to fulfil the purposes set out in paragraph 3 above who may be located in countries in Europe or in the US. In terms of any such transfers, We ensure that your data is transferred with relevant and appropriate contractual and other safeguards in place to ensure that it is kept secure and handled in accordance with relevant laws. You consent to this transfer of your data on these terms.
Please use the Data Access Request page if you wish to request a copy of your data.
8. OTHER LINKS
Please be aware that the site may link to other web sites that may be accessed by you through our site. We are not responsible for the data policies, content or security of these linked web sites. We do not have any control over the use to which third parties may put your data where you choose to purchase products or services or otherwise to contact them via this site.
9. CONTACTING US