We are confident that you will be thrilled with our Island Tribe products, but if for any reason you are not 100% satisfied, our no-quibble returns policy makes it easy for you to return them to us.

Returns must be made within 14 days of receipt and the goods must be unused and returned to us in their original packaging.

Please include your name, address and order number with the goods you are returning, plus the reason for return, whilst obtaining proof of postage. We will then refund you the original cost of your order, plus the cost of postage if there turns out to be a fault with your order.

We regret we are not liable for returns which do not reach us or are damaged during the postage process.

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UrbanSafari (USP) Ltd
Unit One
Velator Industrial Estate
N. Devon
EX33 2DX

Our Guarantee

UrbanSafari (USP) Ltd take pride in keeping all of our customers happy and satisfied with our products and services. If for any reason you are not entirely happy, please contact us and we will arrange a refund or product exchange.